Service Techniques & Actions Guide

A service skills development resource designed to improve your performance, cause you to stand out from a crowd and increase promotability. Every job is a service job so this resource is beneficial for blue and white-collar workers. It's most helpful for under-employed and unemployed people or those looking to transition to more fulfilling and higher-salaried positions.

• GoogleSheet for easy navigation across the information

Who is this for?

• I believe anyone can benefit from improving their service skills--every job is a service job
• Those in traditional service roles looking for performance growth or advancement
• Those looking to transition into service roles in their current or new industries/companies
• Those looking for promotion
• Those who have received negative feedback about their service skills

My Background

• Career service professional; no degree.
• Promoted one or more times by all employers, received multiple special assignments and responsibilities, designated subject matter expert/go-to individual, reached 6 fig income. Some titles and assignments (Senior, Manager, Director, AVP, Key Account, Account Mgr, Service Skills Trainer and much more) in the healthcare, tech, retail and fitness industries.
• Led and managed teams. Coached team members to promotions and accolades.
• Committed to helping others achieve their goals.